During this phase, collate data, and report on the success metrics you established during the planning phase. In addition, concentrate on your support effort, tracking trends and modifying procedures as necessary. For details, see the Follow-Up and Support tab of the Rollout and Adoption Workbook.
Measure and Report on Success
The Lync Adoption and Training Kit provides a range of methods for measuring the success of each phase of your rollout, including feedback and survey forms, product-related games, and recommended Monitoring Server reports. Monitoring Server can capture call detail recording (CDR) and Quality of Experience (QoE) information, including data about file transfers, audio and video conversations, program sharing, remote assistance, meetings, and conferencing servers. For details about suggested metrics, see Microsoft IT Reporting Metrics. For details about using Monitoring Server reports, see Monitoring Server Reports.
Make Use of the Help Desk Resource
The help desk resource, Troubleshooting Clients, can be used as-is or quickly adapted to your own needs. It provides first-level help desk materials, featuring a script for opening a service call and identifying the user's issue, along with the information you need to resolve the problem. This resource also includes a description of client-side logging and diagnostic tools and links to online and downloadable resources. For details, see Troubleshooting Clients at the Lync Server TechNet Library.