This phase of the project combines the actual rollout with a carefully focused program of user education and training. For details, see the Rollout and Training tab of the Rollout and Adoption Workbook.
Before the Rollout
Two months before the scheduled rollout, meet with your training and help desk representatives to review the planning checklists, decide what resources need to be customized or created, and finalize staffing plans. In particular, verify that your Lync intranet site and training resources are on schedule for completion.
Three weeks prior to the launch date, begin training your support team, including Lync champions, and publish the online end user training. Finally, with one week to go, send email to users notifying them of the planned rollout date, highlighting your intranet site and other end-user resources, and announcing the time and date of your launch event.
Launch Event and Rollout Day
One day prior to the rollout, host a launch event for everyone in the rollout group. The launch event provides an overview of the core scenarios and benefits, describes the changes that users can expect, and explains ways users can get more information or support. For details, see the customizable Launch Presentation: Introducing Lync 2010. On the day of the rollout, send a welcome email highlighting the available training and support resources, and then roll out Lync to your users.
After the Rollout
After the rollout, conduct instructor-led training sessions for users, collect usage and adoption data, gather feedback, and modify checklists and resources as required. Then you'll be ready to start a much more well-informed and robust version of the same process all over again.