This section provides guidance and resources for IT pros, project managers, help desk agents, and trainers, including the following:
- A workbook that offers step-by-step guidance for each phase of the rollout and adoption process
- Resources, such as rollout and adoption primers, email templates, and templates for a custom intranet site to help organizations successfully roll out Microsoft Lync 2010
- Tools for evaluating and selecting audio devices
- Guidance about setting success metrics and measuring usage, adoption, and reliability by using Monitoring Server reports