IM an Expert version 1.5 is a social networking tool that helps the people in your organization who have questions find the people in your organization who have answers. IM an Expert was originally developed by Microsoft Research and allows users to ask questions on any subject using Lync 2010 instant messaging (IM). IM an Expert parses the question to determine the topic area, finds topic area experts in its user-populated expert database, and forwards the question. A willing expert responds to the initial question and follow-up questions using Lync. IM an Expert builds a knowledge base of questions and answers and provides statistics on queries, answers, and perceived quality.
For documentation on IM an Expert, including a list of updates in version 1.5, administrator setup documentation, and getting started materials for end-users, see http://go.microsoft.com/fwlink/?LinkId=214045.
For details about how to get IM an Expert 1.5 working with your Active Directory configuration, download the IM an Expert Flowchart at