Low Investment: For information workers learning to use presence and instant messaging (IM) in Lync 2010, it makes sense to post the resources recommended in the following table to your organization's intranet site. You can easily do this with the Lync Custom Intranet Site solution. Through an email awareness campaign, make users aware that the training and user education resources are available, and recommend that they complete the Scenario Spotlights, watch the how-to videos, and download and print the Quick Reference card. Note that you probably want to modify the resources with your organization's branding and message before you make them available to your users.