Medium Investment: For information workers learning to use devices running Microsoft Lync 2010 Phone Edition, information and training resources are generally provided by the vendor. Plan on posting Quick Reference cards and any other materials from the devices vendor to your organization's intranet site. Also, ensure that users have access to the audio troubleshooting information. In addition, users will benefit from the Making, Receiving, and Managing Calls training because it covers making calls with Lync 2010 when using a device.