Medium Investment: For early adopters learning to use presence and instant messaging (IM) in Lync 2010, we recommend that you post the resources recommended in the following table to your organization's intranet site and then send an email to early adopters announcing the availability of the content. Early adopters generally include IT pros, help desk agents, and local Lync power users. Strongly encourage them to read the frequently asked questions (FAQ) and work smart guide, download the Quick Reference card, watch the how-to videos, and take the self-paced training.