Medium Investment: For new hires learning to use presence and instant messaging (IM) in Lync 2010, we recommend that you post all the resources recommended in the following table to your organization's intranet site and then send an email to the new hires announcing the availability of the content. New hires have a wide range of skills. Strongly encourage them to read the frequently asked questions (FAQ) and work smart guide, download the Quick Reference card, watch the how-to videos, and take the self-paced training.