Medium Investment: For new hires learning to use devices running Microsoft Lync 2010 Phone Edition, provide training and user education resources on your organization’s intranet site. New hires should be given a list of resources to review, including vendor-specific Quick Reference cards and the Work Smart Guide for USB devices. It is strongly recommended that new hires take the Making, Receiving, and Managing Calls self-paced training so that they understand how to use their computer as a phone. This investment in time and training resources should help keep support calls to a minimum.