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Lync Presence and IM – Find a Training Plan by User Profile

Select a user profile to find a training plan. The training plan includes a strategy for training the users in the profile, a set of workload/product-specific resources, and recommendations for using the resources based on the user profile.
Select a user profile:
Training Plan and Strategy
Low Investment: For administrative assistants and receptionists learning to use presence and instant messaging (IM) in Lync 2010, we recommend that you post all the resources recommended in the following table to your organization’s intranet site. Then, through an email awareness campaign, you can make users aware that the resources are available and provide links to the intranet site. The Lync Custom Intranet Site provides a convenient way to set up a Lync-specific Microsoft SharePoint or HTML site. For this user profile, it’s generally best to focus training efforts on conferencing, voice, and the Microsoft Lync 2010 Attendant console.
Training and Education Assets (all assets listed below are available in the Download Package)
AssetTypeRecommendation
Self-Paced Training Videos.WMV

​Strongly Recommended

Instructor-Led TrainingClassroom or individual

Optional

Training Presentation.PPT

​Optional

How-to Articles.HTML

​Recommended

Work Smart Guide.HTML

​Recommended

How-to Videos.WMV

​Strongly Recommended

Quick Reference Card.DOC

​Strongly Recommended

Scenario Spotlight Emails.DOC or email

​Strongly Recommended

What’s New Videos.WMV

​Strongly Recommended

Frequently Asked Questions.DOC

​Optional

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