Low Investment: For administrative assistants and receptionists learning to use presence and instant messaging (IM) in Lync 2010, we recommend that you post all the resources recommended in the following table to your organization’s intranet site. Then, through an email awareness campaign, you can make users aware that the resources are available and provide links to the intranet site. The Lync Custom Intranet Site provides a convenient way to set up a Lync-specific Microsoft SharePoint or HTML site. For this user profile, it’s generally best to focus training efforts on conferencing, voice, and the Microsoft Lync 2010 Attendant console.