Skip Ribbon Commands Skip to main content
Navigate Up

Lync Presence and IM – Find a Training Plan by User Profile

Select a user profile to find a training plan. The training plan includes a strategy for training the users in the profile, a set of workload/product-specific resources, and recommendations for using the resources based on the user profile.
Select a user profile:
Training Plan and Strategy
High Investment: For administrative assistants learning to use voice and video in Lync 2010, we recommend that you post all the resources recommended in the following table to your organization’s intranet site. Then, through an email awareness campaign, you can make users aware that the resources are available and provide links to the intranet site. The Lync Custom Intranet Site provides a convenient way to set up a Lync-specific Microsoft SharePoint or HTML site. For this user profile, it’s generally best to focus training efforts on conferencing, voice, and the Microsoft Lync 2010 Attendant console.
Training and Education Assets (all assets listed below are available in the Download Package)
AssetTypeRecommendation
Make, Receive, and Manage Calls in LyncSelf-paced training

Strongly Recommended​

Instructor-Led TrainingClassroom or individual

Optional

Training Presentation.PPT

Strongly Recommended​

How-to Articles.HTML

Optional​

Work Smart Guide.HTML

Strongly Recommended​

How-to Videos.WMV

Recommended​

Quick Reference Card.DOC

​Strongly Recommended

Frequently Asked Questions.DOC

Optional​

© 2011 Microsoft Corporation. All rights reserved.  | 
Manage Your Profile | Contact Us | Terms of Use | Privacy Statement  | Trademarks  | Send Feedback