High Investment: For high-level executives, offer individualized training, specifically on joining and conducting meetings. Typically, delegates will schedule meetings for executives, so executives should understand how to join and conduct a meeting that has been scheduled for them. The Microsoft Street Team (the team that trains executives on unified communications) offers a high-level set of prescribed one-on-one training presentations, but they usually customize training sessions based on the needs of the executive. We recommended that you also provide a Collaboration and Conferencing Quick Reference card for the executive.