High Investment: For high-level executives, offer individualized training, specifically on audio devices and making, receiving, and managing calls. Executives generally won’t want to spend time on self-paced training, so the one-on-one training should cover all of the basic voice scenarios. The Microsoft Street Team (the team that trains executives on unified communications) offers a high-level set of prescribed one-on-one training presentations, but they usually customize training sessions based on the needs of the executive. We also recommended that you provide a Voice and Video Quick Reference card for the executive.