High Investment: For high-level executives learning to use devices running Microsoft Lync 2010 Phone Edition, offer individualized training. Ensure that the audio devices are working correctly and that the executive understands how to use the devices and the interrelationship between devices and Lync 2010. The Microsoft Street Team (the team that trains executives on unified communications) offers a high-level set of prescribed one-on-one training presentations, but they generally customize training sessions based on the needs of the executive. Also, provide a printed Collaboration and Conferencing Quick Reference card to the executive, and make sure the administrative assistant for the executive is set up correctly for delegation.