High Investment: Help desk agents should be fully trained on the Microsoft Lync 2010 Attendant console and associated devices. Post the resources recommended in the following table to your organization’s intranet site, and provide help desk agents with access to the site. In addition, help desk agents should take the Lync 2010 Attendant self-paced training and become familiar with the Lync 2010 Attendant sections of the Client Troubleshooting resource.