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Adoption and Training Kit

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Lync Presence and IM – Find a Training Plan by User Profile

Lync Training Download

This download contains all of the available training and user education resources for Lync. You can use the Lync Training Plan workbook, included in the download package, to choose the resources that work best for your users. Downloads are now available in English, Chinese (Simplified), French, German, Japanese, Norwegian, Portuguese, Russian, and Spanish.
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Select a user profile to find a training plan. The training plan includes a strategy for training the users in the profile, a set of workload/product-specific resources, and recommendations for using the resources based on the user profile.
Select a user profile:
Training Plan and Strategy
High Investment: Help desk should be thoroughly trained on Microsoft Lync 2010 Group Chat. Provide all user education and training materials such as Help, frequently asked questions (FAQ), and how-to videos and articles. In addition, a trainer or training team should spend an hour or more individually training the help desk agents.
Training and Education Assets (all assets listed below are available in the Download Package)
AssetTypeRecommendation
Group Chat How-to Articles.HTML

Recommended​

Group Chat Work Smart Guide.HTML

Strongly Recommended​

Group Chat Quick Start Guide.DOC

​Strongly Recommended

Help Desk Troubleshooting.DOC, .CHM, or online

Mandatory
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