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Lync Presence and IM – Find a Training Plan by User Profile

Select a user profile to find a training plan. The training plan includes a strategy for training the users in the profile, a set of workload/product-specific resources, and recommendations for using the resources based on the user profile.
Select a user profile:
Training Plan and Strategy
Medium Investment: If you want to offer a general training plan for collaboration and conferencing for all users, plan for a medium investment. Post the materials listed in the following table to your organization’s intranet site, send out Scenario Spotlight emails, and strongly recommend that users take the self-paced Scheduling, Joining, and Conducting Conferences training. Users should also download the Quick Reference card and watch the how-to videos.
Training and Education Assets (all assets listed below are available in the Download Package)
AssetTypeRecommendation
Self-Paced Training Videos.WMV

​Strongly Recommended

Help Desk Troubleshooting.DOC, .CHM, or online
Mandatory for help desk; N/A for other profiles
Instructor-Led TrainingClassroom or individual

Optional​

Training Presentation.PPT

Optional​

How-to Articles.HTML

Optional​

Work Smart Guide.HTML

Strongly Recommended

How-to Videos.WMV

Strongly Recommended​

Quick Reference Card.DOC

Strongly Recommended​

Scenario Spotlight Emails.DOC or email

​Recommended

Frequently Asked Questions.DOC

​Optional

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