Medium Investment: If you want to offer a general training plan for audio devices for all users, plan for a medium investment. Information and training resources should be provided by the vendor. Plan on posting Quick Reference cards and any other materials from the devices vendor to your organization’s intranet site. Also ensure that users have access to the audio troubleshooting information from the following table. In addition, users will benefit from the Making, Receiving, and Managing Calls self-paced training because it covers making calls with Lync when using a device.