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Adoption and Training Kit

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Lync Presence and IM – Find a Training Plan by User Profile

Lync Training Download

This download contains all of the available training and user education resources for Lync. You can use the Lync Training Plan workbook, included in the download package, to choose the resources that work best for your users. Downloads are now available in English, Chinese (Simplified), French, German, Japanese, Norwegian, Portuguese, Russian, and Spanish.
Download
Select a user profile to find a training plan. The training plan includes a strategy for training the users in the profile, a set of workload/product-specific resources, and recommendations for using the resources based on the user profile.
Select a user profile:
Training Plan and Strategy
Low Investment: With the low investment strategy, you can make training and user education materials available to users by posting them on your organization’s intranet site. You can make users aware of the materials by sending out awareness emails that provide links to the intranet site. Quick Reference cards, frequently asked questions (FAQ), and how-to videos are generally sufficient for this strategy.
Training and Education Assets (all assets listed below are available in the Download Package)
AssetTypeRecommendation
Group Chat Work Smart Guide.HTML

​Strongly Recommended

Group Chat How-to Articles.HTML

​Optional

Group Chat Quick Start Guide.DOC
Strongly Recommended
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