Work more efficiently with a unified interface The Lync 2010 Attendant runs in a full screen window to provide a streamlined desktop experience. Conversation queues, contact lists, directory search, and click to call, transfer, and conference are all accessible without switching windows.
Prioritize calls effectively Conversation alerts inform the attendant of repeat callers and calls on hold longer than a user defined threshold in order to enable decisions on which calls take priority.
One-click operation Answer, transfer, and hold calls easily and instantly. Communicate with colleagues by clicking on their information—no need to copy or type in phone numbers or IM addresses.
Easily initiate conference calls Save time with simple drag-and-drop conference setup and the ability to save multiple contacts into a conference template.
Find anyone in your company Locate corporate colleagues and see their presence information at any time via the integrated directory search capability.
Keep accurate call records History and notes are captured in the Conversations History folder in Microsoft Outlook.
Find people now Rich presence information helps attendants make fast decisions about how to route calls.