Control Costs: Voice over IP (VoIP) enables communication among geographically dispersed company locations without long distance charges. Integrated audio, video, and Web conferencing helps reduce travel costs as well as the cost of third-party conferencing solutions.
Improve Productivity: Rich presence information helps employees find each other and choose the most effective way to communicate at a given time. Instead of e-mailing documents back and forth for approval, workers can rely on real-time collaboration through enhanced conferencing with desktop, application, and virtual whiteboard sharing—or contact a collaborator from within Microsoft Office or other applications. The unified Microsoft Lync 2010 client provides access to enterprise voice, enterprise messaging, and conferencing from one simplified interface.
Support the Mobile Workforce: Mobile workers get access to rich Unified Communications tools from practically anywhere with an Internet connection, no VPN needed. An updated Lync Mobile client makes joining and managing conferences, searching the Global Address List, and viewing presence information easy. Rich presence in Lync Server 2010 has been updated with mobile location information, making on-the-go workers easier to find and contact. A single user experience across PC, phone, mobile phone, and browser gives workers more ways to stay in touch.
Gain Operational Efficiencies: By integrating Unified Communications and rich presence into business workflows, latency and delays can be reduced or eliminated. For geographically dispersed teams, group chat can enable efficient, topic-specific, multi-party discussions that persist over time.
Be More Responsive to Customers, Partners, and Employees: Enhanced delegation through Lync 2010, one-click call routing and management features in Microsoft Lync 2010 Attendant for receptionists, and rich presence information in both help ensure that opportunities are routed to the right person at the right time.
Maintain Regulatory Compliance: Built-in security, encryption, archiving, and call detail records help meet regulatory requirements. By using your own servers and network, you maintain control over sensitive data that would otherwise be transmitted over public telephone networks and third-party conferencing platforms.