Work More Efficiently with a Unified Interface: The Lync 2010 Attendant runs in a full screen window to provide a streamlined desktop experience. Conversation queues, contact lists, directory search, and click to call, transfer, and conference are all accessible without switching windows.

Prioritize Calls Effectively: Conversation alerts inform the attendant of repeat callers and calls on hold longer than a user defined threshold in order to enable decisions on which calls take priority.

One-click Operation: Answer, transfer, and hold calls easily and instantly. Communicate with colleagues by clicking on their information—no need to copy or type in phone numbers or IM addresses.

Easily Initiate Conference Calls: Save time with simple drag-and-drop conference setup and the ability to save multiple contacts into a conference template.

Find Anyone in Your Company: Locate corporate colleagues and see their presence information at any time via the integrated directory search capability.

Keep Accurate Call Records: History and notes are captured in the Conversations History folder in Microsoft Outlook.

Find People Now: Rich presence information helps attendants make fast decisions about how to route calls.